Mark Bugalski, EVP & Chief Growth Officer, Allied Solutions
As executive vice president (EVP) and chief growth officer, Mark leads the sales division and financial institutions-related distribution business. Mark has more than 30 years of experience in the financial services industry with extensive experience in sales management, strategic planning, business development and team building. Most recently, Mark served as the senior vice president (SVP) and chief growth officer. During his career at Allied, he has also served as SVP, Southern region focusing on business development, management and operational oversight of all markets in the Southern U.S. with a strong commitment to a client and team centric management approach focusing on Allied’s culture and values. He joined Allied Solutions in 2004 and began his career with Allied Solutions’ parent company, Securian Financial.
In this episode…
[1:03] Meet Mark Bugalski
[5:51] Allied’s focus in 2024
[6:48] In terms of technology and data, we’re probably going to spend about $75M in 2024
[7:31] We can’t lose sight of helping our clients maximize non-interest income
[10:00] Another area I think is a theme for our clients is ROA management, expense control, and operation efficiency
[11:58] Delinquency rates have always been an indicator of upcoming repossession activity and foreclosure activity
[13:50] GenZ, that demographic is pretty powerful
[15:37] When we think about innovation organizationally, we lump it into three groups
[18:31] Technology is awesome, AI is awesome, but you do run the risk of privacy violations, fraud…
[20:28] A hot topic for 2024 is….
[22:29] (AI) The impact has been profound, but there’s so much more
[25:44] There’s a difference in sounding great and deploying it to the real world
[28:00 ] From a credit union perspective, in a lot of cases when it comes to technology, tend to be a little bit more nimble
[30:33] “Innovators are thought leaders and thought leaders innovate” — what does that mean?